Terms and Conditions 2018-01-27T21:35:21+00:00

Terms and Conditions

Dispatch of goods

We aim to dispatch all orders within 24 to 48 hours of receipt of payment.

Orders take 2-7 days to arrive in UK European destinations.

Orders take 9 to 17 days for all other regions.

Change in the delivery address

The order shall be delivered to the delivery address that you entered. If after placing the order, it is found that you have entered a wrong delivery address, please contact us as soon as possible at hello@richremy.com However, we cannot guarantee that we can still change the delivery address for you after order confirmation. Furthermore, we are also not responsible for the delivery to any address other than the one you have entered.

Cancellation of delivery Important: Orders cannot be cancelled or changed once they are confirmed and processed by our system. We cannot guarantee that we will take cognisance of e-mails cancelling or modifying orders.

Refunds and Cancellations

If you are not completely satisfied with your purchase and want to return your product we are willing to accept returns provided the product is returned substantially unused and in good condition. We will refund the cost of the product minus postage costs. The return postage remains at the cost of the purchaser.

Missing or broken products.

Although we always try to ensure that your order is handled in the best possible manner, it may happen that a product from your order is missing or does not reach you in a good condition. In any of the above cases, please contact us via email at hello@richremy.com within 7 days. Please make sure that you always mention the order number in such cases. We shall send the product to you once again. We shall not take cognisance of notifications made after 7 days. We will not send the product again if it is not received the 2nd time.